Avoid Slights, they’ll Haunt You

managerHave you ever offered someone a Personal Slight?

Of course you have. Everybody has; some given deliberately and others delivered as a matter of unthinking everyday behavior. They are often the foundation of artful manipulation.

Dictionary definition of a SLIGHT: an insult caused by a failure to show someone proper respect or courtesy.

This is one of the ways we Assert ourselves/establish Control. And we do it for any number of reasons.

Slights are offered to:

Reinforce our Social (or Business) Position

Make Ourselves more Important

Diminish Others (thus, raise ourselves up)

Make a Point

Control People/Situations

And, so on.

None of these are really commendable reasons and all point toward fundamental personal flaws. And, as is often said, all bad behavior is based in insecurity.

So, what then is considered a Slight? How do you recognize one? If you’re a recipient, you’ll know. It’s much like our innate awareness of when we’re being hunted.

Slights can be subtle or overwhelming. Everyday examples include:

Avoidance Body Language (negative reaction)

Somebody turns away, avoids or shows someone their back

Physical Reaction (positive reaction)

Body or verbal language of shock or offense

Put-downs

Perhaps sneering disdain directed toward individual(s)

Dismissal

Ignoring someone to answer a phone, or abruptly putting someone on-hold w/o explanation

Silent Treatment

A commanding unwillingness to even communicate

Aloofness

Behaving in an implied superior fashion

Payback

The return offering from a perceived slight

And, many more

The problem with these behaviors is they are often systemic; driven into people via culture, family and life. They establish and ultimately define our personas. Inevitably, many of these actions are learned in formative years.

Ironically, as we perceive and value ourselves to be more important or powerful we often appear to grow our arsenal of such weapons. And here continues the sad reality

The more tenuous our actual Personal Power versus that we desire, the worse behavior often becomes.

Much the same verbal and physical demonstrations can be easily observed in nature. Study any troop of chimpanzees and you’ll quickly be convinced.

Our behaviors and interactions with others (human, animal and even inanimate objects) reflect our incessant need to secure our identities and self-worth.

So again, let me ask. Do YOU deliver Personal Slights in the workplace or elsewhere? Do you proffer them intentionally or inadvertently?

If you behave in this manner any recipient will react. It may be in the immediate manner you desire; perhaps you get what you want? But often slights build resentment and lead to long-term relationship damage.

An inappropriate action directed to someone who values themselves more highly (perhaps, inevitably) than you perceive, will backfire. It’s seldom forgotten and forgiven. Often it will be counted and accumulated. This may be a sad reflection of human nature, but it’s commonly true.

Now imagine you’re inherently prone to regular, inadvertent slights. Then better watch out who you offend.

And similarly, ruling loved ones, children and even family pets with the proverbial rod-of-iron fueled by subtle slights may seem low risk to satisfy your personal convenience, but often such behavior can ultimately have long-term negative consequences.

In many ways slights are like unwanted guests. They have a nasty habit of revisiting us unexpectedly in the future.

So, it’s wise to look very closely at the signals you’re sending and the actions you take. Whether you’re at work or home, acting deliberately or unwittingly, any Action will cause a Reaction. Better to ensure it’s one you’d prefer.

 

Ian R. Mackintosh is the author of Empower Your Inner Manager Twitter @ianrmackintosh

 

Business and Life: There’s a Price for Everything

th-1Nothing is free, not ever.

This is said without cynicism, but rather as a warning.

Everything has a price. Value is extracted from all gifts, goods, service, thoughts and even words offered. The only issue is the form it takes.

Often we hear of things that come for free, are offered freely, or free. On careful reflection none of this stands wholly true.

In business things added on or bundled for free, are already paid for or benefit the giver in some (usually, very) direct way. Buy this and you get this free. Typically, something given in this manner ties you to a path of action, extending the seller’s reach.

Engineers might claim a development approach brings some additional feature(s) for free. Invariably there is always some real additional creation, and/or maintenance cost. Sometimes this can be attractive.

Often love is given freely, without expectation. Yet at the meanest level there objectively is normally an expectation of reciprocation or practical return. And, the giving itself can be the great value sought by many people.

Again, this is offered as insight rather than trite expose of human behavior. A price or value is invariably extracted and attached. Isn’t this just human nature?

Free goods at retailers are paid for by someone or some entity. A famous commercial example is the free razor which is notoriously funded by a lifetime of your razor-blade purchases.

Sometimes business deals are sweetened by offers of reportedly free or discounted add-ons. If these are not already pre-funded by planned or existing purchases there can often be an expectation tied to goodwill, intended to influence your downstream behavior.

If you accept this overall reasoning, why does it matter, anyway? Might not this perspective just sour your view of the world?

Is there some emotional risk in believing that nothing is free, everything has a price? Not at all, if situations are always viewed with true detachment and objectivity.

It is perhaps much wiser to be guided by these principles in business and your life. Better to understand the reason, price and intent behind every apparent gift, than be unwittingly manipulated and sometimes used.

News is free, too. Yet I have rarely seen a news service where a specific perspective isn’t squarely represented within the text of the delivery. Have you?

Relationships are similarly influenced. They’re filled with expectations, unspoken demands and requests. If there is a tolerable symbiotic balance, what does it really matter? If not, watch out.

Take a good look around at those free things you receive. What are they? Do you recognize any unacceptable and unspoken costs? Are they worth their price?

Always remember, if you perceive anything to be truly free, you just haven’t looked closely enough.

Ultimately, we all have finite resources. So, you’d better check the prices you’re paying.

Ian R. Mackintosh is the author of Empower Your Inner Manager Twitter @ianrmackintosh

How To Help Great Ideas Reach Fruition

thI always explore business scenarios and options with the goal of achieving the very best possible outcome. Who doesn’t, really?

In practice this selection is not always available. However, you can always get the best outcome possible.

Life and business normally demand that we aim high. In the end we should only abandon ideal solutions when they are shown to be truly untenable or too costly. Even before this we should work them a little to see if they can be kept in play using acceptable investment and adjustments.

In general, it’s seemingly only the more capable or seasoned people who really seem to dig in, find a way and make things happen. It appears that those who give up more easily are perhaps just not exploring their alternatives in the right way.

In some cases individuals just don’t show the intestinal fortitude required to endure. In others, they seem insufficiently equipped and unknowledgeable of the process with which to proceed.

I have found the following three-phase approach to be invaluable for those needing a little more structure. All that is required is to:

  • Project 0ut far enough

When considering your options ensure you envision them sufficiently into the future. How might they change or need to be adapted? What liability might arise and what will then be your next options and so on. Look ahead, just like playing a game of chess.

As you consider risks you should proactively and carefully review how you’ll proceed when you run into such likely bumps in the road.

  • Look Deeply enough/Confirm Options ARE generally viable

Not all options are viable. Many choices are flawed and need closer inspection. Yet not everything can be explored exhaustively. However, every option you’re relying upon should not be superficially deemed viable without close inspection adequately proving it to be so.

  • Churn

When we’re on-the-run we don’t always commit our plans to paper. Sometimes we should. However, in every situation we need to frequently and systematically, continually review our options.

Things change. Both circumstance and time can make good plans bad and those once-untenable approaches might again become viable. Keep your eyes open wide while quietly churning the plan in your mind until execution is secure.

If any plan is important to your cause you need to work it. Don’t assume any chosen path will pan out exactly as conceived. They invariably don’t.

It’s your ability to adapt and overcome in a quickly changing environment that is often the difference between a lethargic failure and an outstanding success.

So, make your plans carefully and keep them churning over in your mind. Ensure they result in the best possible outcome.

 

Ian R. Mackintosh is the author of Empower Your Inner Manager Twitter @ianrmackintosh

Prevent All Situations from Intimidating You

th-3Everybody gets attacks of nervousness one time or another.

It’s accepted as normal to get those butterflies, perhaps knots in your stomach, shortening of breath or even palpitations.

Many people suffer chronically and have disabling symptoms. This is generally bad for your health.

Attacks are brought on by what we perceive as important meetings, interviews, new jobs, public-speaking situations and more.

Most of us overcome the tensions with simple self-motivators. We take deep breaths, divert our thoughts, etc.

Who among us hasn’t heard the suggestion to envisage the audience at an intimidating speaking engagement as being seated dressed in their underwear? The goal is to diminish seriousness and tension in the situation.

But what if we could empower ourselves by instilling Skill, Knowledge and Core Beliefs that enable us to more permanently elevate our confidence and self-assurance?

A few days ago I held open the door at the local Starbucks for a man wearing a T-shirt boldly declaring, “I have issues.” Of course he has issues. At some level everyone has issues.

In reality humans are nervous, petty individuals wracked with neuroses and insecurities. We all have them.

A couple of years ago I recall reading a book (by Paul Johnson, “Intellectuals”) detailing the lives and characters of every supposed major intellectual from as far back as Rousseau to the late 1900s. Even these people are riddled with issues and behavioral defects.

If they are allowed their defects and imperfections, then you are allowed yours. This is important to truly know.

The longer one lives the easier to see shortfalls in people we meet. Many wear imperfections on their sleeves. Often their characters as children are clearly visible in them as adults. This is the very nature of being human.

So why do we get nervous and have those situations we fear? Is it just the novelty, or our underlying lack of self-confidence? I believe it is both.

The unfamiliarity or novelty aspects of our fears can be overcome by practice. Envisioning a situation ahead of time, role-playing, mentally preparing and pre-living events will invariably calm those troubling thoughts.

As for intimidation from those other people involved, why should you fear them? Despite their outward confidence you can be assured they have underlying insecurities, whether immediately obvious or not. So, why be intimidated? Why not just tune into the reality of their inevitable imperfections. Why can’t your flaws be of comparatively minor significance? It’s empowering to perceive things this way.

Do you ever find your performance diminished by nerves? You probably do; again, it’s part of being human.

So the next time you envision yourself being potentially impaired by some event, do some preparation; both mental and physical. And above all, recognize those folks across the room likely have many of your anxieties, imperfections and probably, much more.

Ian R. Mackintosh is the author of Empower Your Inner Manager Twitter @ianrmackintosh

 

Bad Employees: Responsibility and Impact

th-1In the past year it’s been necessary for me to work with multiple departments in four (4) Local Authorities; three in California and one in Massachusetts.

The relevance here is the range of skills, support and service I experienced.

One of the organizations was all you could hope for:

Courteous

Professional

Organized

Efficient

Yet the (3) others ranged from quite bad to deliberately obstructive on many fronts. Normally one would expect these groups to demonstrate the characteristics mentioned above and also function to:

Enforce Laws, Rules and Procedures

Clarify Requirements

Guide and Educate Customers

Facilitate Results

And, so on.

But the most prevalent characteristics I found in three of these groups were:

Obstructionism

Threatening Behavior

Severe Inconsistency

Absent Procedure

Cynicism

And, more.

All those involved are Civil Servants; seemly here an oxymoron by any measure. But, why is their behavior so adrift?

Generally when an individual is severely off-base in the workplace there is Corrective Action. If they are not subsequently fixed we move them on in some manner.

In the instances described there are multiple problematic factors in play. Customers are generally fearful of reporting poor service as retribution can/does follow. Also, those people reported often receive tacit support for their actions from immediate supervisors. Sadly, this is all part of what I witnessed.

It leaves one to ponder how an organization can both become and remain so pervasively dysfunctional.

So much for this illustrative Tale of Woe. Now let’s consider the implications.

In my view many of the problems are generically caused by one factor: Poor Supervision.

In all cases I noticed there was a difficult employee tolerated and unchecked by their immediate boss. It seems that this affect had crept over many years to multiple levels in the management chain, leaving whole departments rotten to the top. True, there are other ways such systematic bad behavior can emerge, exist and then grow.

As we have seen many times; if things are right at the top, good things flow downwards. Unfortunately the corollary and opposite are equally true.

When an employee is out of line, it’s his/her boss’s job to correct the problem. Failure to address means that boss then becomes the problem.

Regardless the seniority or position of the person involved, a supervisor must act.

When clients don’t report service and support issues it often means they are especially upset. The rule of thumb: one unhappy customer will tell twenty others of their mistreatment. Certainly, this is always bad for business.

As a leader, if you don’t get out and check what’s going on with your subordinates work, you will not have a true or complete picture. Better to tag along on visits, or perhaps have informal customer meetings and test those waters.

After all, if you don’t confirm what’s real and then correct issues, you become the problem.

Have you recently checked downstream on customers’ satisfaction with your employees and service? It would be wise to diplomatically and consistently insert yourself in the process to secure an accurate, first-hand reading.

Ian R. Mackintosh is the author of Empower Your Inner Manager Twitter @ianrmackintosh

 

 

 

 

 

Be Aware How you Communicate with others

thBrevity in communications has become both an Asset and Liability.

Over the last decade we have accelerated our embrace of tech-driven means to speed and multiply our information access and personal interactions.

Texts, Tweets and many more vehicles service these needs, but at what price? The fewer words or characters employed in a communication, the greater are risks to clarity and precision.

Often vagueness truly is better than invisibility. Many times awareness is more important than ignorance. But frequently, there is real liability in lack of clarity or obscure intent.

“Get out, now. There’s fire,” is not the same as, “I see smoke. Anyone called 911?”

As a young graduate I recall being roasted by a Senior Engineer for imprecisely describing a technical hitch. My vagueness showed inexperience, lacked thought and useful recommendations. I recognized the problem and upgraded my commentaries, thenceforth. Truly this was a life-lesson.

Clear communications are normally essential, be they in personal, business, subjective or factual situations. Clarifying exact meanings later is all-too-often a part of consequential damage control.

“I thought you meant…,” or, “what did you mean by…,” are phrases regularly seen when things have already gone awry.

Realistically, can everyone always make sufficient time to optimize what they say or write? Probably not, but when items are Serious, Urgent and/or Important we should always take more care.

Highlighting a problem poorly or making inherently misleading comments can carry a heavy price. Perhaps simple qualifiers (“I think that…,” “I believe this…,” etc.) could often be used to offset many liabilities. Certainly this would mitigate a pet peeve of mine exhibited frequently by professionals who freely proffer statements, yet avoid offering the clarification of whether their points are opinion or fact.

I regularly see people write and/or say things that highlight their insensitivity to the importance of words and how they are used. The simplest statement can be massively changed by:

  • Word Selection

Different words can carry vastly different meanings and cultural implications: “torrential rain” is not the same as “steady rain.”

 

  • Word Ordering

Switch the words and change the meaning: “Will I,” is radically different from,” I will.”

 

  • Word Emphasis

What’s important might change dramatically in the same message: “I must go now,” differs significantly from, “I MUST go now.”

 

  • Communication Vehicle

Written Texts, Tweets, emails, letters, books etc. all constrain the author to communicate quite differently. Often adjustments are made to mitigate the liabilities (LOL J).

Intriguingly, the voice (eyes and body, too) offers almost infinite intonation and cultural opportunities. Thus the power of F-2-F discourse is obvious.

 

  • Imagery

The pictures we both convey or provide usually carry great weight.

 

  • And, more

Culturally, it seems to me that we now more necessarily accept communication errors and often willingly sacrifice quality for quantity. In many cases this is a great trade-off, particularly where some insight is markedly better than ignorance. This approach feeds our inquisitiveness and piques our awareness. It also recognizes and accommodates our inherent physical separation from others.

However, when things really matter it’s generally better to momentarily reflect on WHAT you say, WHEN you say it and HOW. After all, if we get it wrong it often returns to haunt us.

How well are you succeeding with your own communications? Do you ever trip yourself up? Do your people cause you heartburn with some of their messaging? It’s probably time to reflect upon both your and others’ communication behaviors.

Ian R. Mackintosh is the author of Empower Your Inner Manager Twitter @ianrmackintosh

Motivating Leaders Represent and Interpret for Their People

th-1Ever notice that whenever we want to put a leader in a new role we always make the perfunctory demand they be a good Communicator? It’s seemingly been this way forever.

What does this really mean? What are we looking for?

Clearly the person must be skilled in articulating their thoughts professionally and be able to state them in an accurate and situation-appropriate manner.

Is this alone, enough? Not really. So, when interviewing we typically review other relevant, seemingly supporting and complementary job-specific skills such as knowledge of this, expertise in that.

Yet even these requirements do not help us fully address what we truly might want to see in the candidate.

The fact is leaders are fundamentally representatives. They head Teams, Groups, Organizations, and Companies.

A major part of a leader’s role is clarifying the needs, objectives, challenges, results and more that their organizational groups also need to communicate outwardly. So, to be really effective a leader must additionally be a great Interpreter of these issues.

Being exceptional in communicating your own thoughts and ideas is one thing, but what about the situation where you might have little specific immediate knowledge to impart? In this case when you lead any group of people you will invariably then need to advocate and present what is essentially their case, from the information they provide.

Most leaders are not inherently expert in the many diverse disciplines resident within their organizations. Nor are they knowledgeable of all the details swirling around often numerous activities.

So to represent their groups, leaders first have to dig out or review facts/detail, then assess, formulate, summarize and finally articulate the outbound communication required.

Regardless of their size, organizations normally have to seamlessly communicate both laterally and vertically. Often they need to be represented to other organizations of different disciplines. Leaders must present their issues to peers, other executives, boards, companies, customers, suppliers and more.

Often these same groups/teams have unique or specialized vocabulary while possessing diverse/sophisticated skills and knowledge.

Clearly the ability to interpret in such varied situations and for differing personnel is critical.

Ever seen recruiters, hiring managers or even boards consistently and specifically searching for an exceptional Interpreter? Not too often. This common need is rarely specifically stated. However, it is often of paramount importance that an individual’s skill in this area be exceptional.

Certainly if an individual evidences great skill as an Interpreter, you’ll often soon uncover their supporting abilities to (un-prioritized):

  • Work Closely with Others
  • Empathize
  • Stimulate Ideas from Others
  • Understand Diverse Issues
  • Synthesize Concepts
  • And, much more

On two occasions I was personally appointed to executive positions for the primary reason of being perceived as a good interpreter. This is notable here for two reasons:

  • In neither case was I told this was a critical job requirement
  • In both cases the current board and executive teams couldn’t clearly understand what the exceptionally skilled engineering team was telling them

Admittedly, these facts provide troubling food-for-thought on many fronts. Not least, why weren’t the job spec or interviews set to ensure candidates came prepared to showcase their specifically relevant skills? Nevertheless, these experiences clearly illustrate the importance of being able to Interpret from and Communicate for others.

Being a good Interpreter is not simply about having expertise in a field or the discipline in discovery. It is more important that a leader be (un-prioritized):

  • Inquisitive
  • Questioning
  • Nonthreatening and Diplomatic
  • Thorough and Rigorous
  • Open-minded
  • Trustworthy

It’s noticeable that many of these traits are those possessed by a good Problem Solver, too. Coincidence?

Now, returning to our theme: For Leaders in general, the larger the organization the more diverse and numerous the skill-sets embedded in the enterprise. So, inevitably as a Leader you can’t know everything, but you must preferably be able to interpret anything.

And, such competence has much broad application in personal life.

We must often interpret for others when living many of the roles in which we find ourselves.

By analogy, Mothers explain to others what their toddlers are saying. Parents support difficult, less-articulate teenagers with teachers and even family/friends. And, so on.

We are constantly interpreting by understanding the desires, wants, needs and facts presented to us by others.

In the workplace the need for skilled interpretation is obvious. You and your organization are not going to succeed unless issues, objectives, data and purpose are accurately interpreted and appropriately articulated.

Are you doing the best job in interpreting for those you represent? Their ideas and sustained efforts are essential. Do they feel understood and well-represented by you?

Take a close look at your interpretation skills. Should they be sharpened to better leverage and communicate the issues and opportunities within your organization?

Above all, remember: You can be a great communicator, but without Interpreting, then appropriately Considering, Valuing and Using the insights of others, you’re really only going it alone.

Ian R. Mackintosh is the author of Empower Your Inner Manager Twitter @ianrmackintosh

When, Why and How to make a Career Move

thBy now we have reached a new NORM for job security and career expectations. Let’s run with that likelihood.

Just early this year I read a piece from PayScale reporting Stats on Millennials’ opinion regarding job tenure. The results proved intriguing, surprising and alarming at the same time.

It seems >25% of Millennials believe workers should change jobs within a year and only 13% in the same group thought employees should stay more than 5 years.

Likely the layoff purges and job insecurities from the last 7 years have changed perspectives. It’s a sad fact that 20% of American workers were laid off at some point in the last 5 years. Isn’t erosion of loyalty and trust inevitable in such a situation? Perhaps the flood of part-time-only jobs has biased these beliefs?

Whatever the cause these are troubling biases with which to approach a career.

Yes, it IS possible to change jobs too often. Similarly, staying in the same role for too long can be a real and perceived stagnation problem. But generalities are NOT useful foundations upon which to build a future.

When you have a choice, NEVER leave a job unless it’s ceased to meet your needs. And, always move TO a new role, rather than AWAY from the old.

Your needs are unique and will encompass some, all even all of the following (un-prioritized):

Personal Growth

Promotional Opportunity

Learning

Career Direction

Compensation

Flexibility

Company Outlook

Culture

Social Fit

Hours/ Vacation

Independence

Physical Location

Travel Opportunity

Reputation

Stability

Commute

Housing Market

Schools

And, much more

When you LIST, PRIORITIZE and WEIGHT your own relevant factors you’ll have the unique perspective of what you need from your job. Review these with both short and long-term outlooks.

If your current position is not ideal, you should consider looking around. Perhaps a search will open your eyes to a new set of possibilities? Often your needs from one job are surprisingly different from those of another. Certainly, every position and company offers different Pros and Cons.

Also, our perspective itself changes, grows and evolves over time.

If your needs ARE being met currently, why would you move? Often it is important to NOT succumb to the grass is greener (elsewhere) perspective. Similarly, an innate fear of change is no good argument for job longevity.

It is easy to convince yourself things are better (or worse) at one place than in another. This is an inevitable result of the wanton rationalization from which we all can suffer. So, it’s generally better to review your alternatives and needs with a trusted colleague, friend or mentor. Detached and sound perspective is essential.

There is no universally applicable rule about when to voluntarily change jobs. In fact the notion of this is almost absurd.

A job-hopping individual can be a godsend in some roles as might be a stick-to-it career veteran in another. Certainly your track record in this regard is an important part of what you bring to the table. Your value to any future employer is directly affected by this history.

There is much to be weighed objectively when making career changes. So, don’t blindly follow canned beliefs or opinion; rather, carefully consider your unique personal needs and objectives.

Ian R. Mackintosh is the author of Empower Your Inner Manager Twitter @ianrmackintosh

Leaders Inspire workers to Engage and Excel

thJust ran into a Silicon Valley Exec at a local party.

A very bright, well-educated guy, but particularly frustrated right now.

Given a hire everyone you need mandate, he’s been running into both unmotivated candidates and similarly challenging existing employees. This is leaving him disillusioned with the outlook.

In himself he is particularly driven, focused and accomplished but really doesn’t understand what he is seeing, culturally.

Admittedly he’s not in an obviously sexy product area, yet most companies on the planet (from initial looks) face exactly the same reality.

So, how do you fix these problems? What’s the issue?

Sorry to say but the problem here is on the complainer, our Exec. Many folks are at the bottom end of Maslow’s Hierarchy of Needs; working for a paycheck and not wanting to be hassled. It’s sad, but true.

Moving folks to self-motivation with resulting excellent performance is a Leadership problem. People often need to be INSPIRED to get them jumpstarted in this direction.

Great leaders Inspire, Empower and Engage those they meet, their reports and coworkers. This is traditionally accomplished by:

  • Motivating
  • Communicating
  • Accomplishing major Results

They typically share a clear Vision and possess a truly Positive Outlook.

Such traits emerge as the leader grows in confidence and capability. They additionally evolve as a result of careful and specific learning.

In this specific case our Leader has great energy, is highly motivated and self-directed. He needs to project his (already existing) vision of why he himself is inspired, to help get these other folks going in the right direction.

Our particular Exec is actually extremely skilled at explaining his own great fascination in, interest for his work and company technology. Luckily for him he is also naturally articulate.

Leadership takes great energy and enthusiasm. Constantly supporting your people and promoting your Vision is the key to energizing a workforce.

Some employees will never strongly engage in the workplace. Deal with them, as necessary. Most people prefer to be engaged, are more highly motivated as a result and typically enjoy their much work more. So, Enable them, accordingly.

If you’re looking at demotivated workers and uninspired candidates, take a look in the mirror. That’s the first guy who must perform to turn this around.

Ian R. Mackintosh is the author of Empower Your Inner Manager Twitter @ianrmackintosh

Are You On Top of Problems? Leaders Recognize Issues and Move Forward

thSometimes life presents us facts we don’t want to hear.

It’s true in both our business and social lives.

Perhaps a Plan is massively compromised by new data? Maybe an expected Outcome doesn’t occur? It can be as simple as a

personal Perception being way off base.

Such realities can have major consequences or just be minor inconveniences. In most cases it’s essential we Acknowledge, Accept and Adjust. The Three A’s.

Whatever is the new reality/truth/fact, our ability to realign our thinking (and/or action(s)) is a measure of our individual:

Maturity

Security, and

Intellect

It’s sometimes difficult to acknowledge when you (or others) are wrong, misguided or ill-informed. But if action is required any lack in response reflects poorly on us as Leaders and Individuals. And, may also have undesirable consequences.

So, wherever it’s necessary, call out mistakes with appropriate ownership, sensitivity, pragmatism, visibility and humility. Then move on.

Problems seldom improve with time. Be certain to act urgently when required.

Inconvenient truths and occurrences are a fact of life. Just be sure to attend those important in YOUR world.

Ian R. Mackintosh is the author of Empower Your Inner Manager Twitter @ianrmackintosh